Alilamu ltd

Karen Road
P.O. Box 2254
00606 Nairobi – Kenya
sales@alilamu.com
Tel: +254 (0) 728 970 622
Open Monday to Friday
9am to 5.30pm
(Nairobi GMT +3)

 

 

Frequently Asked Questions

Please read our FAQ here after.

What are the delivery charges and import duties for orders from alilamubags.com?

Alilamu uses standard international parcel delivery companies (TNT, DHL, DNP…) and doest regular price comparison. We strive to ensure the cheapest delivery cost for the fastest delivery time. Charges depends on geographical delivery aeras and weight of packages. 

When buying from outside Kenya you should consider the additional cost of import duties (VAT) and some potential custom fees. Those fees vary from one country to the next (VAT for example in Europe is close to 20%). Please check out relevant rates for your country.

Which payment methods are accepted inalilamubags.com?

Alilamu ltd accepts major credit cards (through Paypal) and also bank transfers – to be seen in checkout section. Please drop us an e-mail in case of doubt or should you have other ways to pay.

How long will delivery take?

For most international locations packages delivery is within 3-4 days for items in stock, and 1-2 days within Kenya.

For backorders (items not in stock) you should expect a production and delivery time of 3 weeks.  

How secure is shopping in the alilamubags.com? Is my data protected?

Alilamu ltd uses a standard international WooCoomerce platform and stick to the most ethical and strict guidelines of international e-commerce.

What exactly happens after ordering?

Immeditately after an order is confirmed it will be packed within 12 hours from our warehouse in Nairobi – soon in Europe as well – for pick up by international transport companies / delivery parcel companies.

Should it be a backorder (not in stock) a production is set and within 3 weeks delivery as for items in stocks is expected.

Do I receive an invoice for my order?

An e-mail confirmation for your order will follow immediately the order execution, with details of costs.

Send us an email